Privacy Policy
At Epic Homes, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information. Whether you’re exploring one of our communities, registering for updates, submitting a Home Care request, or contacting our team, we want you to feel confident that your information is handled responsibly.
Information We Collect
Depending on how you interact with us, we may collect information such as:
- Name
- Email address
- Phone number
- Mailing address
- Community or development of interest
- Homeowner information
- Warranty or Home Care requests
- Employment application information
- Website usage information through cookies and analytics
You may also choose to provide additional information when contacting us or completing online forms.
How We Use Your Information
We collect personal information to:
- Respond to inquiries and requests
- Register your interest in a community
- Provide information about available homes
- Coordinate appointments and tours
- Deliver homeowner and Home Care services
- Process warranty requests
- Improve our website and customer experience
- Send updates about communities, events, or promotions (where you have provided consent)
- Meet legal and regulatory obligations
We only collect the information necessary to provide these services.
Marketing Communications
If you choose to receive updates from Epic Homes, we may send you information about:
- New communities
- Available homes
- Community events
- Promotions
- Construction updates
You may unsubscribe from marketing emails at any time using the unsubscribe link included in every email or by contacting us directly.
Homeowner Information
If you own an Epic home, we may collect information necessary to:
- Schedule Home Care appointments
- Process warranty claims
- Coordinate repairs
- Maintain homeowner records
- Improve our customer service
This information is used solely to support your homeowner experience.
Cookies & Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us understand:
- Which pages are most popular
- How visitors navigate our website
- Which communities receive the most interest
- Website performance
We may use services such as Google Analytics to help us better understand website traffic. You can manage or disable cookies through your browser settings.
Sharing Your Information
We do not sell your personal information. We may share information with trusted third-party service providers who assist us with:
- Customer relationship management (CRM)
- Email communications
- Website hosting
- Analytics
- Warranty administration
- Home Care coordination
- Marketing services
These partners are only provided the information necessary to perform their services and are required to protect your information. We may also disclose information where required by law.
How We Protect Your Information
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration. While no online transmission can be guaranteed completely secure, we continuously work to protect the information entrusted to us.
Accessing or Updating Your Information
You may request access to the personal information we hold about you or request corrections if the information is inaccurate. To make a request, please contact us using the information below.
Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. When information is no longer required, it is securely deleted or anonymized.
Third-Party Links
Our website may contain links to third-party websites. Epic Homes is not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The most current version will always be available on this page.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Epic Homes
#201 – 20050 Stewart Crescent
Maple Ridge, BC V2X 0T4
Phone: (604) 465-6886
Email: info@epichomes.info