Some home issues are routine and can be submitted through the normal Home Care process. Others require immediate attention to protect people, property, or the safe operation of the home.

Examples of issues that may require immediate attention include: active plumbing leaks or significant water escape flooding or major water intrusion loss of heat during cold weather where the home could be at risk electrical safety concerns gas smell or suspected gas leak sewer backup roof leaks causing active interior damage any issue that poses an immediate risk to people or the home If you are unsure whether something is urgent, contact Epic Home Care right away.

If it is safe to do so: shut off the water source if possible protect people and move belongings away from the affected area take reasonable steps to limit further damage contact Epic Home Care immediately If the leak occurs after hours and immediate action is required to protect the home, contact a qualified emergency professional first, then notify Epic as soon as possible.

If you suspect a gas leak: leave the home immediately if necessary for safety avoid using switches, appliances, or anything that could create a spark contact the gas utility provider or emergency services as appropriate notify Epic as soon as it is safe to do so Gas leaks should always be treated as a serious safety issue.

If you experience sparking, overheating, burning smells, exposed wiring, or another electrical safety concern: stop using the affected area or device if safe to do so contact Epic immediately if there is an immediate safety risk, contact a qualified electrician or emergency services as required Do not attempt to diagnose or repair electrical issues yourself.

If active water is entering the home after hours and immediate mitigation is needed to protect the property, contact a qualified emergency professional first to stabilize the situation, then notify Epic Home Care as soon as possible. Taking prompt steps to reduce damage is important. Keep records, photos, and invoices related to any emergency response work.

If the issue is urgent but does not require immediate life-safety intervention, contact Epic Home Care first. If the issue is actively causing damage, threatens safety, or requires immediate after-hours response to protect the home, contact a qualified emergency professional first and then notify Epic as soon as possible.

If it is safe to do so, try to document: when the issue started what you observed any photos or videos of the condition what steps were taken to limit damage which emergency professional was contacted, if applicable This information can help Epic understand the issue and coordinate the appropriate next steps.