Your Key Turnover Walkthrough takes place around possession and is the final walkthrough before you receive your keys. At this appointment, Epic will review the home with you, confirm its condition, answer final questions, and hand over the keys to your new home. This walkthrough is also an opportunity to review any outstanding items identified earlier in the process and ensure you understand the next steps for home care, warranty coverage, and settling into the home.

Our goal is to deliver every home in excellent condition at key turnover. We work hard to complete all items before possession, but there may occasionally be minor adjustments or follow-up items identified during the walkthrough. If anything is noted, our Home Care team will document it and coordinate completion in accordance with our home care process.

Your walkthrough is about more than looking at finishes, it is about learning how your home works. If you notice something that does not look right, feel right, or operate properly, raise it during the walkthrough so the Epic team can review it with you. Pay close attention to: how to operate key systems and shutoffs how doors, windows, locks, and hardware function how heating, ventilation, and other mechanical systems work the location of important maintenance items such as filters, drains, and water shutoffs

Any items identified at possession or key turnover are documented by Epic and reviewed by our Home Care team. Depending on the issue, Epic may coordinate a qualified trade partner, technician, or service provider to complete the repair, adjustment, or follow-up work required.If work is required after possession, Epic will guide you through the next steps.

Your Epic home is built to Epic Homes’ internal quality standards, as well as the requirements of the British Columbia Building Code, approved building permit plans, applicable legislation, and the Residential Construction Performance Guide. Epic’s goal is not simply to meet minimum requirements, but to deliver a home we are proud to stand behind, one that reflects our commitment to quality, performance, and long-term homeowner satisfaction.

Your New Home Warranty coverage begins at possession. Epic homes are backed by a 2-5-10 New Home Warranty program, which provides protection for different types of warrantable issues over different periods of time. You can learn more about your coverage in the Warranty Coverage section

Before possession, you should: confirm your homeowner insurance is in place and effective on the day of possession arrange utility setup, including electricity, gas, internet, and any other required services review any instructions provided by your lawyer, notary, or lender allow time on possession day for your key turnover walkthrough so you can focus on learning about the home and asking questions

Your Pre-Occupancy Orientation is an in-person walkthrough of your new home with the Epic Homes team before you move in. During this appointment, we introduce you to the home, review key systems and features, explain how major components work, and walk the property with you. It is also an opportunity to identify any items that may need adjustment before occupancy. The goal of the Pre-Occupancy Orientation is not only to review the condition of the home, but also to help you understand how your home operates so you feel comfortable on move-in day.